FAQ

  • Onboarding instruction

    Onboarding instruction

  • How can I deposit funds? What payment methods are accepted?

    We accept instant payments via credit cards and skrill online payment system. You can also deposit funds with regular SEPA bank transfer. Bank transfer takes 1 working day. All deposit options can be found on this Deposit Funds page and inside your account settings here. Bank transfer shall be made through an account held by the customer in his name with a bank located in EU or in Equivalent State.

  • How to title the bank transfer?

    In the TITLE field of the bank transfer enter your MT4 login. You can find it in the My Account section here.

    Or go to Deposit Funds page and follow the on screen instructions.

  • How to make an initial deposit?

    The initial deposit must be carried out with bank transfer through an account held by the customer in his name with a bank located in EU or in Equivalent State. This is a part of verification process and in necessary to open and activate an account.

  • How to verify my documents?

    Go to Verification siteand follow the on screen instructions.

  • I`ve sent my documents. When TMS confirms the documents?

    During working hours document verification in most cases takes up to 1 hour. However, during off hours and weekends document verification will takes place on the first working day.

  • I`ve made my initial deposit. When TMS unlocks the account?

    The moment our team confirms that your personal details match the data from the bank transfer we unlock the account. You will be notified with email. In order to open an account you have to fulfil both requirements, make an initial deposit with bank transfer and send documents for verification.

  • Unlock trading on live account

    When you open the live account with TMS to unlock the trading feature on your live account we must conclude the verification process. To do so, customer must provide TMS with ID verification document, utility bill or another mean of address verification and make the initial deposit with bank transfer.

  • How to withdraw funds from my account?

    Log in to your account settings here and choose withdrawals. If you do this for the first time we will ask you to provide account number for withdrawals. Withdrawals are only available via bank transfer. The withdrawal process takes up to 3 days. Check the Fees and Commissions table.

  • How to change my phone, address and other contact information?

    Please contact our customer support line. Before you call the line, please prepare the Phone Code we have sent you in the e-mail with Live account details. It is necessary for customer verification.

  • Documents verification of Australia, Brazil, Canada, Hong Kong, India, Japan, South Korea, Mexico, Singapore, Switzerland, South Africa, USA residents

    As a MFSA regulated broker, to continue processing your application TMS needs to verify your documents. We ask you to provide us with documents, which are vital to the process of opening a live account:
    ID / Passport:
    Please provide us with a scan of the front page of a valid identity card issued by authorities. The scanned page must contain the client’s full name, the client’s date of birth and the client’s signature
    Utility bill / statement:
    Please provide us with document confirming your residential address - a recent bank statement or correspondence from local or central government authority or agency, utility bill (e.g. electricity, gas, water, cable tv, not mobile phone) dated within the last 6 months. This document should be delivered either in Original Hard Copy or “as a true certified copy” with notarial certification. A scan of the above documents will enable us to activate trading until your documents arrive by post.

    Final step to enable trading is to send bank transfer to fund your account.

    We are aware this is not an easy procedure, but We can assure you it is obligatory to proceed with Enhanced Due Diligence during AML approval process with all Non-European Union residents.

    Please send all documents to: verification@tmseurope.com

  • Documents verification of residents of Non-European Union and Non-European Union Equivalent states

    As a MFSA regulated broker, to continue processing your application TMS needs to verify your documents.

    All documents should be:
    Notarized
    Legalized / Apostilled
    Notarial certification is expected to clearly state:
    - the document is a true copy of the original document;
    - the document has been seen and verified by the certifier; and
    - the photo is a true likeness of the applicant for business or the beneficial owner, as the case may be.

    The certifier must sign and date the copy document (indicating his name clearly beneath the signature) and clearly indicate his profession, designation or capacity on it and provide his contact details.

    To legalize / apostille the above document you shall visit the Foreign Affairs Department that will utilize apostille.
    Please restate your full address via email, since information you have send during registration process are incoherent.
    Your account will be active once the scanned copies of ID + bank statement - both with notarial stamp and apostille as described above, will be accepted.

    We ask you to provide us with documents, which are vital to the process of opening a live account:
    ID / Passport:
    Please provide us with a scan of the front page of a valid identity card issued by authorities. The scanned page must contain the client’s full name, the client’s date of birth, the client’s signature, the document's number and expiry date.
    Utility bill / statement:
    Please provide us with a scan of your recent bank statement or correspondence from a local or central government authority or agency, utility bill (e.g. electricity, gas, water, cable tv, not mobile phone) dated within the last 6 months.

    Your account will be active once the scanned copies of ID / Passport and utility bill with notarial stamp, as described above, will be delivered to us, evaluated and accepted.
    We are aware this is not an easy procedure, but We can assure you it is obligatory to proceed with Enhanced Due Diligence during AML approval process with all Non-European Union residents.

    Please send all documents to: verification@tmseurope.com