FAQ

Trading platforms

  • How long can I keep my positions open?

    There is a one year limit on the opening range of the positions.

  • Is the Demo Account different from the Real Account?

    Demo account is supposed to reflect the autentic trading enviroment. It's the same as the real account.

  • Can I trade when the market is closed?

    No. You can only trade when the market is open.

  • Can I close part of my open trade (Reduce the amount of my open trade)?

    Yes, a position can be reduced. The remaining and closed position has to be equal to or greater than the minimum lot size of given instrument.

  • Are the margin requirements the same for all instruments?

    Margin requirements vary across platforms and instruments. They are described in Financial Instruments Specification

  • Can I change the base currency of my account?

    No, the currency on Your platform is permanent, it cannot be changed.

  • How do I calculate the rollover adjustment?

    You can find swap specification here. They are described in document: "Table of Swap Points TMS Trader".

  • What is a market order?

    Market order takes place when a client decides to open any position at the current market price.

  • What mobile operating systems are supported?

    TMS SmartTrader application is available on both the iPhone and Google Android mobile phone operating systems.

  • Can I modify a pending order?

    Yes, a pending order can be modified when the market for that instrument is open. Please check table "Minimum distance of pending orders from the current market price", that can be found in Financial Instruments Specification under this link.

  • Will my position be closed when the futures contract expires?

    No, Your CFD contract will be rolled over. Please check this link to see the Rollover table for current year.

  • How can an Earnings Release affect my Position?

    Macroeconomic data can both increase the profits or losses. Investor has to be aware of the risk.

  • What happens to my position when there is a contract rollover?

    Rollover will be done automatically by the broker. Rollover will be reflected in swap points. Swap points can be positive (credited) or negative (charged) depending on your position and instrument. On the trading platform, Swap Points are indicated in account currency after calculation from pips.

  • What will happen to my positions or orders during a Stock Split or Reverse Split?

    Both price and trade size will be adjusted accordingly.

Trading

  • How long can I keep my positions open?

    There is a one year limit on the opening range of the positions.

  • Is the Demo Account different from the Real Account?

    Demo account is supposed to reflect the autentic trading enviroment. It's the same as the real account.

  • Can I trade when the market is closed?

    No. You can only trade when the market is open.

  • Are there costs or fees incurred from trading CFDs?

    Yes, depending on particular asset class the costs include spreads or/and percentage commission or/and swaps.

  • Can I close part of my open trade (Reduce the amount of my open trade)?

    Yes, a position can be reduced. The remaining and closed position has to be equal to or greater than the minimum lot size of given instrument.

  • What is a Margin Call?

    Margin Call is the request to reduce open exposure or to deposit additional money by the client, due to the fact, that the amount required from a client to keep open positions is not sufficient when a price moves adversely.

  • Are the margin requirements the same for all instruments?

    Margin requirements vary across platforms and instruments. They are described in Financial Instruments Specification .

  • What is a spread?

    It's a difference between the Bid and Ask price (the difference between the 'buying' and 'selling' price).

  • What are the risk and rewards of margin trading?

    Margin trading is related to potential returns as well as the losses.

  • How do I calculate the rollover adjustment?

    You can find swap specification here. They are described in document: "Table of Swap Points TMS Trader".

  • What is a market order?

    A Market Order is an opening of any position at the current market price. Market order takes place when a client decides to open any position at the current market price.

  • What is the Overnight Premium / Swap point fee and how is it calculated?

    On some instruments to maintain a position open from one day to another a trade is a subject to a swap. Swap points values are expressed in pips. Swap point can be positive (credited) or negative (charged) depending on your position and instrument. On the trading platform, Swap Points are indicated in account currency after calculation from pips.

  • Can I modify a pending order?

    Yes, a pending order can be modified when the market for that instrument is open. Please check table "Minimum distance of pending orders from the current market price", that can be found in Financial Instruments Specification under this link.

  • How do I calculate the margin required to open a trade?

    You can use deposit calculator or open a trade on demo account.

  • Will my position be closed when the futures contract expires?

    No, Your CFD contract will be rolled over. Please check this link to see the Rollover table for current year.

  • I have a trading question. Who should I contact?

    You can contact Support Team through live chat, facebook massenger or e-mail contact. You will find all contact details here here.

  • What is a CFD?

    Contracts For Difference (CFDs) enable you to trade on the price movement of financial assets, including Indices Futures, Commodity Futures, Shares, and Exchange Traded Funds, without actually owning the underlying Asset. With CFDs on the stocks of the best-known global companies you can handpick selected equities and build a diversified portfolio tailored to your needs. We recommend stock CFDs to both beginners and advanced investors.

  • Where can I see spread sizes?

    Spread is a difference between the price of the Bid and Ask so they vary across each instrument. Target Transaction Spread can be found in Financial Instruments Specification document under this link.

  • How can an Earnings Release affect my Position?

    Macroeconomic data can both increase the profits or losses. Investor has to be aware of the risk.

  • What happens to my position when there is a contract rollover?

    Rollover will be done automatically by the broker.

  • For the EUR/USD currency pair which is the Base and Quote currency?

    Euro is Base currency and USD is Quote currency.

  • What will happen to my positions or orders during a Stock Split or Reverse Split?

    Both price and trade size will be adjusted accordingly.

  • How is the free margin calculated?

    You can calculate margin with the specification details.

  • What are lows and highs?

    The High is a highest price level that a certain instrument has reached during that trading day. The Low is a lowest price level that a certain instrument has reached during that trading day.

  • What are the Agriculturals?

    They are a group of commodities that are derived from farming or the cultivation of the soil, producing crops and raising livestock, for example Corn, Wheat or Soybeans.

  • What are the Precious Metals?

    They are metals of high economic value, considered to be rare, for example Gold, Silver, Platinum or Palladium.

  • Is there a schedule of upcoming Rollovers?

    Yes, TMS publishes alerts with the schedule of upcoming Rollovers.

  • What are the Soft Commodities?

    They are a group of commodities that are grown, for example: Cocoa, Coffee, Cotton or Sugar.

  • What are Energies?

    The list of Energies includes Crude Oil, Brent Oil, Gasoline, Heating Oil and Natural Gas.

Trading terms

  • How long can I keep my positions open?

    There is a one year limit on the opening range of the positions.

  • Can I trade when the market is closed?

    No. You can only trade when the market is open.

  • Are there costs or fees incurred from trading CFDs?

    Yes, depending on particular asset class the costs include spreads or/and percentage commission or/and swaps.

  • Can I close part of my open trade (Reduce the amount of my open trade)?

    Yes, a position can be reduced. The remaining and closed position has to be equal to or greater than the minimum lot size of given instrument.

  • What is a Margin Call?

    Margin Call is the request to reduce open exposure or to deposit additional money by the client, due to the fact, that the amount required from a client to keep open positions is not sufficient when a price moves adversely.

  • Are the margin requirements the same for all instruments?

    Margin requirements vary across platforms and instruments. They are described in Financial Instruments Specification .

  • What is a spread?

    It's a difference between the Bid and Ask price (the difference between the 'buying' and 'selling' price).

  • What are the risk and rewards of margin trading?

    Margin trading is related to potential returns as well as the losses.

  • How do I calculate the rollover adjustment?

    You can find swap specification here. They are described in document: "Table of Swap Points TMS Trader".

  • What is a market order?

    A Market Order is an opening of any position at the current market price. Market order takes place when a client decides to open any position at the current market price.

  • What is the Overnight Premium / Swap point fee and how is it calculated?

    On some instruments to maintain a position open from one day to another a trade is a subject to a swap. Swap points values are expressed in pips. Swap point can be positive (credited) or negative (charged) depending on your position and instrument. On the trading platform, Swap Points are indicated in account currency after calculation from pips.

  • Can I modify a pending order?

    Yes, a pending order can be modified when the market for that instrument is open. Please check table "Minimum distance of pending orders from the current market price", that can be found in Financial Instruments Specification under this link.

  • How do I calculate the margin required to open a trade?

    You can use deposit calculator or open a trade on demo account.

  • Will my position be closed when the futures contract expires?

    No, Your CFD contract will be rolled over. Please check this link to see the Rollover table for current year.

  • Where can I see spread sizes?

    Spread is a difference between the price of the Bid and Ask so they vary across each instrument. Target Transaction Spread can be found in Financial Instruments Specification document under this link.

  • How can an Earnings Release affect my Position?

    Macroeconomic data can both increase the profits or losses. Investor has to be aware of the risk.

  • What happens to my position when there is a contract rollover?

    Rollover will be done automatically by the broker.

  • What will happen to my positions or orders during a Stock Split or Reverse Split?

    Both price and trade size will be adjusted accordingly.

  • How is the free margin calculated?

    You can calculate margin with the specification details.

  • What are the Agriculturals?

    They are a group of commodities that are derived from farming or the cultivation of the soil, producing crops and raising livestock, for example Corn, Wheat or Soybeans.

  • What are the Precious Metals?

    They are metals of high economic value, considered to be rare, for example Gold, Silver, Platinum or Palladium.

  • Is there a schedule of upcoming Rollovers?

    Yes, TMS publishes alerts with the schedule of upcoming Rollovers.

  • What are the Soft Commodities?

    They are a group of commodities that are grown, for example: Cocoa, Coffee, Cotton or Sugar.

  • What are Energies?

    The list of Energies includes Crude Oil, Brent Oil, Gasoline, Heating Oil and Natural Gas.

Documents

  • How to verify my documents?

    Go to Documents tab in your Client Zone and follow the on screen instructions.

  • Where do I send my documents for verification?

    Please send all documents to: verification@tmseurope.com

  • How to change my phone, address and other contact information?

    Please contact our customer support line. Before you call the line, please prepare the Phone Code we have sent you in the e-mail with Live account details. It is necessary for customer verification.

  • I've sent my documents. When TMS confirms the documents?

    During working hours document verification in most cases takes up to 1 hour. However, during off hours and weekends document verification will takes place on the first working day.

  • Documents verification of Australia, Brazil, Canada, Hong Kong, India, Japan, South Korea, Mexico, Singapore, Switzerland, South Africa, USA residents

    As a MFSA regulated broker, to continue processing your application TMS needs to verify your documents. We ask you to provide us with documents, which are vital to the process of opening a live account:
    ID / Passport:
    Please provide us with a scan of the front page of a valid identity card issued by authorities. The scanned page must contain the client’s full name, the client’s date of birth and the client’s signature
    Utility bill / statement:
    Please provide us with document confirming your residential address - a recent bank statement or correspondence from local or central government authority or agency, utility bill (e.g. electricity, gas, water, cable tv, not mobile phone) dated within the last 6 months. This document should be delivered either in Original Hard Copy or “as a true certified copy” with notarial certification. A scan of the above documents will enable us to activate trading until your documents arrive by post.

    Final step to enable trading is to send bank transfer to fund your account.

    We are aware this is not an easy procedure, but We can assure you it is obligatory to proceed with Enhanced Due Diligence during AML approval process with all Non-European Union residents.

    Please send all documents to: verification@tmseurope.com

  • Documents verification of residents of Non-European Union and Non-European Union Equivalent states

    As a MFSA regulated broker, to continue processing your application TMS needs to verify your documents.

    All documents should be:
    Notarized
    Legalized / Apostilled
    Notarial certification is expected to clearly state:
    - the document is a true copy of the original document;
    - the document has been seen and verified by the certifier; and
    - the photo is a true likeness of the applicant for business or the beneficial owner, as the case may be.

    The certifier must sign and date the copy document (indicating his name clearly beneath the signature) and clearly indicate his profession, designation or capacity on it and provide his contact details.

    To legalize / apostille the above document you shall visit the Foreign Affairs Department that will utilize apostille.
    Please restate your full address via email, since information you have send during registration process are incoherent.
    Your account will be active once the scanned copies of ID + bank statement - both with notarial stamp and apostille as described above, will be accepted.

    We ask you to provide us with documents, which are vital to the process of opening a live account:
    ID / Passport:
    Please provide us with a scan of the front page of a valid identity card issued by authorities. The scanned page must contain the client’s full name, the client’s date of birth, the client’s signature, the document's number and expiry date.
    Utility bill / statement:
    Please provide us with a scan of your recent bank statement or correspondence from a local or central government authority or agency, utility bill (e.g. electricity, gas, water, cable tv, not mobile phone) dated within the last 6 months.

    Your account will be active once the scanned copies of ID / Passport and utility bill with notarial stamp, as described above, will be delivered to us, evaluated and accepted. We are aware this is not an easy procedure, but We can assure you it is obligatory to proceed with Enhanced Due Diligence during AML approval process with all Non-European Union residents.

    Please send all documents to: verification@tmseurope.com

Deposit / Withdrawals

  • What is the minimum amount I need to deposit in order to open an account?

    Deposit any amount of money to start trading. There is no minimum deposit required, however, we suggest depositing over 100€ to meet the requirements of free withdrawals according to our Fees and Commissions table. Consult the table to learn more.

  • How can I deposit funds? What payment methods are accepted?

    We accept instant payments via credit cards and skrill online payment system. You can also deposit funds with regular SEPA bank transfer. Bank transfer takes 1 working day. All deposit options can be found on the Deposit Funds page and inside your Client Zone here. Bank transfer shall be made through an account held by the customer in his name.

  • How to make an initial deposit?

    The initial deposit must be carried out with bank transfer through an account held by the customer in his name with a bank located in EU or in Equivalent State. This is a part of verification process and in necessary to open and activate an account. In some EU countries(Spain and Germany as of August 2017) first deposits can be made with all payments methods, but this depends on prior data verifiction process and can vary from person to person.

  • I've made my initial deposit. When TMS unlocks the account?

    The moment our team confirms that your personal details match the data from the bank transfer we unlock the account. You will be notified with email. In order to open an account you have to fulfil both requirements, make an initial deposit with bank transfer and send documents for verification.

  • How do I withdraw funds?

    Log in to your Client Zone here and choose the withdrawals. If you do this for the first time we will ask you to provide account number for withdrawals. Withdrawals are only available via bank transfer. The withdrawal process takes up to 3 days. Check the Fees and Commissions table.

  • How long does it take to withdraw funds?

    The withdrawal process takes up to 3 days.

Support

  • How do I withdraw funds?

    Log in to your Client Zone here and choose the withdrawals. If you do this for the first time we will ask you to provide account number for withdrawals. Withdrawals are only available via bank transfer. The withdrawal process takes up to 3 days. Check the Fees and Commissions table.

  • What is the minimum amount I need to deposit in order to open an account?

    Deposit any amount of money to start trading. There is no minimum deposit required, however, we suggest depositing over 100€ to meet the requirements of free withdrawals according to our Fees and Commissions table. Consult the table to learn more.

  • Where do I send my documents for verification?

    Please send all documents to: verification@tmseurope.com

  • Is the Demo Account different from the Real Account?

    Demo account is supposed to reflect the autentic trading enviroment. It's the same as the real account.

  • Can I change the base currency of my account?

    No, the currency on Your platform is permanent, it cannot be changed.

  • What are the risk and rewards of margin trading?

    Margin trading is related to potential returns as well as the losses.

  • Do you offer bonuses?

    Yes, we do have a verity of special offers. Check out our promotions list here.

  • What mobile operating systems are supported?

    TMS SmartTrader application is available on both the iPhone and Google Android mobile phone operating systems.

  • How do I get help?

    You can contact our Support Team through live chat, facebook massenger or e-mail contact. You will find all contact details here.

  • Unlock trading on live account

    When you open the live account with TMS to unlock the trading feature on your live account we must conclude the verification process. To do so, customer must provide TMS with ID verification document, utility bill or another mean of address verification and make the initial deposit with bank transfer. Detailed verification process may vary depending on your country of residence. Please contact our Support team for details.

On-boarding

  • Onboarding map

SmartTrader App

  • Market watch screen

    Follow your favourite instruments on the Market Watch screen. Check the current BID and ASK price, spread, daily price change and see the current price level in comparison to today's Hi or Lo.

  • Add or remove instruments from Market Watch

    To add or remove instruments from Market Watch tap the star button and choose from a list or search for the instrument. Instruments are sorted by the order you add them.

  • See the chart and instrument details you want to trade

    Tap the instrument you want to trade or view the details and open a new screen with the chart.

  • Place a new trade

    Tap the menu and choose the New trade or tap one of the instruments on Market watch and choose Buy or Sell below the chart.

  • Close or modify open trades

    To close or modify opened trades, tap the Open trades from the menu. You will see the list of currently opened trades. Tap one of them to see the details and choose close or modify.

  • View history of your trades

    From the menu choose the Trade history. See the list of trades from today, this week or this month.

  • Place pending orders

    To place a new pending order choose New trade from the menu. And from the drop down list Trade type choose the trade you want to open.

  • Cancel or modify pending orders

    To modify existing pending orders choose Open trades from the menu and swipe right to see the list of pending orders.

  • View charts in horizontal mode

    SmartTrader has great charting tools implemented. Tap the instrument you want to analyse. Flip the device horizontally and choose the expand button from the chart.

  • Charting tools

    Access multiple charting tools in expanded chart view. Choos the expand button from the chart.

  • Trade fast with one-click trading

    Enable one-click trading in the Settings tab. One-click trading allows fast trading without the need to confirm every trade.

  • Create a new demo account

    Choose the Sign up on the first screen. Enter your e-mail and set your password. The password must be between 8 and 15 characters long, must contain at least one upper case and one lower case letter, at least one digit or one nonalphanumeric special character.

  • Trade real money with Live account

    The demo account will not make you money but is great for practice. To trade real money you need to open a Live account. To start the process click the Open Live Account.

  • Cannot trade on LIVE account

    When you create an account for the first time, your account is the Demo account with 50 000€ virtual balance. Trading on a Live account is disabled. To enable trading on real money you must open a Live account.

  • Market watch sorting

    From the Instrument menu tap the Sort icon. Drag and drop instruments on the Market watch screen to change the order and position. Click Back to save.